Oswego County E 9-1-1

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The County of Oswego E 9-1-1 Emergency Communications Department maintains a contract for service with 9-1-1ai. 9-1-1ai is a service that residential, business and wireless telephone users can subscribe to.

When someone calls 9-1-1, their name, address and telephone number are displayed on the public safety telecommunicatorís computer screen. This basic information is provided by the telephone company and voice over IP (VoIP) telephone provider that serves the callerís location.

New hardware technology and special software allows 9-1-1ai subscribers to provide several extra lines of information that will be sent to the public safety telecommunicatorís computer screen when a 9-1-1ai call is received. This additional information can include special caller health information, special location information for large buildings or locations that feature multiple buildings such as factories, schools and office buildings. In addition, critical information like the floor and room number of, hazardous materials and contact information for a phone calling 9-1-1 can be listed. The type of additional information is not restricted.

The 911ai service can also call someone such as a family member or neighbor to notify them whenever a 9-1-1 call is made from the subscriberís telephone number.

911ai also provides service to wireless (cell) telephone users. Information including the callerís name and home address can be displayed on the public safety telecommunicatorís computer screen.

For more information about 9-1-1ai, go to 911ai.com.

To report non-emergency incidents, call 343-1313 or 1-800-962-4433.

Questions about Oswego County 911?