Training and Staffing
E 9-1-1 Emergency Communications Center staff are highly trained telecommunications professionals. Increasing demands resulting from the constant evolution of technology, increased Homeland Security requirements, new systems and equipment, and staff development necessitates the frequent introduction and delivery of new training curriculum to our staff.
The E 9-1-1 Training Division is involved in all aspects of E 9-1-1 Department operations, including:
New Employee Training
Recruits are required to complete a rigorous 18-week training program. This training program includes: New York State Emergency Services Dispatcher Course, telephone operation and answering skills, incident type coding, ADA caller compliance, computer aided dispatch (CAD) system operation, emergency medical dispatch (EMD) certification, policies and procedures, suicidal callers, accidental poisioning, emotionally disturbed callers, stress management, New York State E-Justice Network, master street address guide database, county geography. Recruits hone their call taking skills over several weeks on a telephone and CAD simulator.
A number of guest instructors cover areas such as, penal law, domestic violence, stalking, environmental conservation law, cardio pulmonary resuscitation, anatomy and physiology, lost persons, hearing-impaired callers, water rescue operations, Staff also participate in observation ride-along exposure training with many of our user agencies. At the conclusion of the 9-week classroom portion of their training, recruits begin extensive on-the-job training where they are constantly shadowed by an experienced telecommunicator/call taker for an additional 9-weeks.
In addition, the Training Division provides remedial training at the request of shift supervisors on an as needed basis to employees with deficiencies in specific areas.
Cross-training of Staff
To report non-emergency incidents, call 343-1313 or 1-800-962-4433.
Questions about Oswego County 911?