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800-596-3200 Citizen Request

Adult, Family & Child Protective Services

Contact information:

To report child abuse and neglect:

Child Protective Unit:


Family services unit/Preventive referrals:

315-963-5445 or 315-963-5446

Child Protective and Family Services:

Fax: 315-963-5600

Adult services:

Fax: 315-963-5009

Other questions:


New York State Office of Children and Family Services:

Services Unit General E-mail: (NOT for reporting child abuse or neglect. Must use the hotline numbers)

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