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How to report a medical emergency

denise Rojek1
The most effective way to address a medical emergency is to have the appropriate training. Consider taking a CPR and first-aid class. You could save a life and it could be the life of someone you love.

  1. Call from a safe place. If you come upon an EMS incident, be certain the area around the victim is safe. Determine responsiveness. If the victim is awake they most likely will tell you what's wrong. If the victim is unconscious, call 9-1-1 immediately. 
  2. Remain Calm. Speak clearly and slowly. The enhanced 9-1-1 system automatically lets the public safety telecommunicator/call taker know the location of your call. 
  3. Answer all questions. Midway through your call, EMS will be dispatched. Don't be alarmed when the public safety telecommunicator/call taker instructs you to remain on the line, help is already on the way! 
  4. Listen for instructions. Do exactly what the public safety telecommunicator/call taker says to do. The public safety telecommunicator/call taker is thoroughly trained to provide emergency medical instructions. 
  5. Stay on the line. Don't hang up until you are told to do so.
  6. The 9-1-1 Emergency Communications Center contracts with the Medical Priority Dispatch Emergency Medical Dispatch (EMD) Program. Our public safety telecommunicators/call takers have provided countless callers with step-by-step medical instruction in CPR, choking, injuries, lacerations, childbirth and other emergencies.
  • Post your house number where it can be clearly seen from the street. It's the law! 

  • When someone is injured, DON'T MOVE THEM! This includes injuries from falls, sports, car crashes, etc. Moving the victim can greatly increase the injury and possibly cause paralysis. 

  • Cover the victim with a blanket or anything that will help keep them warm (even in warm weather) to help prevent shock.