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Using Wireless 9-1-1

Wireless 911

The advancement of wireless telephone technology has enabled people to report emergencies from just about any location. We now live in a highly mobile society. The added ability to make telephone calls from sometimes unfamiliar locations requires special calling considerations.

With wireless calls the public safety telecommunicator/call taker will receive general liaison information such as the latitude and longitude indicating the caller's location. This data is then converted by our computer systems into a location on our electronic mapping systems. Aerial imagery further enhances our electronic mapping capabilities.

Wireless caller's will often witness an incident, such as a vehicle off the roadway, or a motor vehicle crash and will not call 9-1-1 until they are several miles away. This makes the task of gathering location information and pinpointing the incident extremely difficult.

If you witness an incident worthy of calling 9-1-1, please pull over a safe distance away and call 9-1-1. This will better ensure that an accurate location is obtained.

It is IMPORTANT that you know your wireless telephone number. We are going to ask you to verify the telephone number that you are calling from.

NEVER INSTANT MESSAGE 9-1-1! The technology does not yet exist for 9-1-1 Emergency Communications Centers to process instant messages.

Calling instructions:
  1. Provide your location, telephone number and name.
  2. Tell us what is going on.
  3. Answer all questions. Are there injuries? If so, how many? Is it just a matter that a tow truck is needed? Midway through your call, the emergency responders will be dispatched. Don't be alarmed when the public safety telecommunicator/call taker instructs you to remain on the line, help is likely already being dispatched.
  4. Listen for instructions. Do exactly what the public safety telecommunicator/call taker says to do.
  5. Remain on the line. Do not hang up until you are instructed to do so. Depending on the situation, the public safety telecommunicator/call taker may need you to remain on the line.

County of Oswego 9-1-1
"Working with you to make Oswego County a safer place to live."
To report non-emergency incidents, call (315) 343-1313 or 1-800-962-4433