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800-596-3200 Citizen Request

Assistance Programs

Oswego County residents applying for or receiving assistance (Temporary Assistance, SNAP, Medicaid or HEAP) now have the ability to upload documents from their phone directly to the Department of Social Services using a new mobile application called NYDocSubmit.  The mobile application is available free of charge for download on Google Play or the Apple App Store and can be used to take photos of documents and easily upload and submit them to the agency.  For a guide to using NYDocSubmit please click HERE.

Contact Information:

Assistance Programs and SNAP call center: (staffed Monday through Friday, 8:30 am-4 pm)

Temporary/Cash Assistance:

Medical Assistance, Nursing Home Assistance, Medicaid and Spend-down:


Home Energy Assistance Program: (HEAP)


Report Welfare Fraud:


Assistance Programs Fax Numbers:

315-963-5472 or 315-963-5263

New York State Office of Temporary and Disability Assistance:

Screen your eligibility for Assistance Programs, tax credits or health insurance:

Please navigate the menu to the left for information regarding our programs.